✦ 24/7 Customer Support · We're Here to Help ✦
Home / Help Center

How Can We Help?

Find answers to common questions, learn about our shipping and returns, or get in touch with our support team.

Shipping & Returns

Learn about our shipping options, delivery times, and return policy.

Read More →

Contact Us

Get in touch with our support team via email, phone, or live chat.

Get Support →

Frequently Asked Questions

All Questions General Questions Orders & Customization Shipping & Delivery Returns & Refunds Payment & Security Account & Profile

What is your return policy?

We want you to love your purchase. If you're not completely satisfied:

  • Non-custom items: Return within 30 days for a full refund or exchange
  • Custom items: Please see our satisfaction guarantee—contact us within 7 days of receipt if issues arise
  • Defective items: We'll replace or repair any manufacturing defects

Items must be unused and in original packaging with all tags attached.

How do I initiate a return?
To start a return, log into your account and navigate to your order history, or contact our customer service team at returns@luxecustom.com with your order number and reason for return. We'll provide you with a return authorization and shipping instructions within 24-48 hours.

How long do refunds take?
Once we receive and inspect your return, we'll process your refund within 3-5 business days. The refund will be issued to your original payment method. Depending on your bank or credit card company, it may take an additional 3-7 business days for the funds to appear in your account.

Can I exchange an item?
Yes! If you'd like to exchange a non-custom item for a different size, color, or style, please initiate a return and place a new order for the desired item. This ensures the fastest processing. For custom items, please contact us directly to discuss options.

Shipping & Returns

Shipping Information

Shipping Methods & Rates

  • Standard Shipping (5-7 business days) $15 or FREE over $200
  • Express Shipping (2-3 business days) $25
  • Priority Shipping (1-2 business days) $35

Order Processing

Orders are processed within 1-2 business days. Custom items require additional production time (2-3 weeks). You'll receive a confirmation email with tracking information once your order ships.

International Shipping

We ship worldwide. International delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

Returns & Refunds

Return Policy

We accept returns within 30 days of delivery for non-custom items. Items must be unused, in original packaging, with all tags attached.

For custom items, please see our satisfaction guarantee. Contact us within 7 days of receipt if you encounter any issues.

How to Initiate a Return

  1. Log into your account and go to Order History
  2. Select the order and item you wish to return
  3. Follow the return instructions
  4. Ship the item back using the provided label

Refund Processing

Refunds are processed within 3-5 business days of receiving your return. Funds will be credited to your original payment method. You'll receive email confirmation at each step.

Get in Touch

Email Us

For general inquiries

hello@customcraft.com

For support

Call Us

Monday-Friday, 9am-6pm EST

+1 (800) 456-7890

Live Chat

Instant support from our team

Or Send Us a Message

I'd like to receive updates and exclusive offers

Popular Topics

Orders

Shipping

Returns

Payment