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Find answers to common questions, learn about our shipping and returns, or get in touch with our support team.

Shipping & Returns

Learn about our shipping options, delivery times, and return policy.

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Frequently Asked Questions

All Questions General Questions Orders & Customization Shipping & Delivery Returns & Refunds Payment & Security Account & Profile

What is LUXE CUSTOM?
LUXE CUSTOM is a premium platform that connects discerning customers with skilled artisans to create bespoke, customizable products. We offer a curated selection of high-quality items that can be personalized to your exact specifications, from materials and colors to engravings and dimensions.

How does the customization process work?

Our customization process is simple and intuitive:

  1. Browse our collection and select a product you'd like to customize
  2. Choose from available options (materials, colors, sizes, engravings, etc.)
  3. Review your selections and see real-time price updates
  4. Add to cart and proceed to checkout
  5. Our artisans will begin crafting your unique piece

You'll receive updates throughout the production process.

Are your products truly handmade?
Yes! We partner with skilled artisans around the world who take pride in their craft. Each piece is carefully handmade using traditional techniques combined with modern precision. While we embrace technology for design and communication, the actual creation of your product involves skilled human hands at every step.

Do you ship internationally?
Absolutely! We ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. All international shipments include tracking and insurance.

Shipping & Returns

Shipping Information

Shipping Methods & Rates

  • Standard Shipping (5-7 business days) $15 or FREE over $200
  • Express Shipping (2-3 business days) $25
  • Priority Shipping (1-2 business days) $35

Order Processing

Orders are processed within 1-2 business days. Custom items require additional production time (2-3 weeks). You'll receive a confirmation email with tracking information once your order ships.

International Shipping

We ship worldwide. International delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

Returns & Refunds

Return Policy

We accept returns within 30 days of delivery for non-custom items. Items must be unused, in original packaging, with all tags attached.

For custom items, please see our satisfaction guarantee. Contact us within 7 days of receipt if you encounter any issues.

How to Initiate a Return

  1. Log into your account and go to Order History
  2. Select the order and item you wish to return
  3. Follow the return instructions
  4. Ship the item back using the provided label

Refund Processing

Refunds are processed within 3-5 business days of receiving your return. Funds will be credited to your original payment method. You'll receive email confirmation at each step.

Get in Touch

Email Us

For general inquiries

hello@customcraft.com

For support

Call Us

Monday-Friday, 9am-6pm EST

+1 (800) 456-7890

Live Chat

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