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Find answers to common questions, learn about our shipping and returns, or get in touch with our support team.

Shipping & Returns

Learn about our shipping options, delivery times, and return policy.

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Frequently Asked Questions

All Questions General Questions Orders & Customization Shipping & Delivery Returns & Refunds Payment & Security Account & Profile

How long does customization take?
Customization time varies by product complexity. Most items take 2-3 weeks from order confirmation to shipment. During checkout, you'll see an estimated production time for your specific product. Rush orders may be available upon request—please contact us for details.

Can I modify my order after placing it?
If your order hasn't entered production (usually within 24 hours of placement), we may be able to modify it. Please contact us immediately with your order number and requested changes. Once production begins, modifications may not be possible.

Can I see a preview before finalizing my custom design?
Yes! For most customizable products, we provide real-time visual feedback as you make selections. For complex customizations, our design team may reach out with digital mockups for your approval before production begins.

What if I'm not satisfied with my custom product?
Your satisfaction is our priority. If your custom piece doesn't meet your expectations, please contact us within 7 days of receipt. While we generally cannot accept returns on custom items due to their personalized nature, we will work with you to make it right—whether through adjustments, remakes, or other solutions.

Shipping & Returns

Shipping Information

Shipping Methods & Rates

  • Standard Shipping (5-7 business days) $15 or FREE over $200
  • Express Shipping (2-3 business days) $25
  • Priority Shipping (1-2 business days) $35

Order Processing

Orders are processed within 1-2 business days. Custom items require additional production time (2-3 weeks). You'll receive a confirmation email with tracking information once your order ships.

International Shipping

We ship worldwide. International delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

Returns & Refunds

Return Policy

We accept returns within 30 days of delivery for non-custom items. Items must be unused, in original packaging, with all tags attached.

For custom items, please see our satisfaction guarantee. Contact us within 7 days of receipt if you encounter any issues.

How to Initiate a Return

  1. Log into your account and go to Order History
  2. Select the order and item you wish to return
  3. Follow the return instructions
  4. Ship the item back using the provided label

Refund Processing

Refunds are processed within 3-5 business days of receiving your return. Funds will be credited to your original payment method. You'll receive email confirmation at each step.

Get in Touch

Email Us

For general inquiries

hello@customcraft.com

For support

Call Us

Monday-Friday, 9am-6pm EST

+1 (800) 456-7890

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