Terms of Service

1. Agreement to Terms

By accessing or using our website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our website.

We reserve the right to modify these Terms at any time. All changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

2. Intellectual Property Rights

Unless otherwise indicated, the website and all content and materials thereon, including, but not limited to, text, graphics, logos, images, audio clips, downloads, data compilations, and software, are the property of DIY Gifts or its content suppliers and are protected by United States and international copyright, trademark, and other intellectual property laws.

Our Content

You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from our website without our prior written consent
• Remove or alter any copyright, trademark, or other proprietary notices
• Use any data mining, robots, or similar data gathering or extraction methods

Trademarks

"DIY Gifts" and related logos are trademarks of . You may not use these trademarks without our prior written permission.

3. User Representations

By using our website, you represent and warrant that:

• You have the legal capacity and agree to comply with these Terms
• You are at least 18 years old (or the age of majority in your jurisdiction)
• You will not use the website for any illegal or unauthorized purpose
• All information you provide is accurate, current, and complete
• You will maintain the security of your account and password
• You will promptly notify us of any unauthorized use of your account

4. Products and Custom Orders

Product Descriptions

We strive to display our products as accurately as possible. However, we cannot guarantee that your monitor's display of any color, texture, or detail will be accurate. We reserve the right to modify or discontinue products at any time without notice.

Custom Orders

When you place a custom order, you acknowledge that:

• The final product may vary slightly from digital previews due to the handcrafted nature of our items
• Natural materials may have inherent variations in color, grain, and texture
• Custom orders are non-cancelable once production has begun (typically within 24 hours of order confirmation)
• We may contact you to clarify design specifications or provide proofs before production

Design Approval

For certain custom items, we may provide digital proofs or samples for your approval. Production will not begin until you approve the final design. Once approved, changes may not be possible or may incur additional fees.

5. Purchases and Payment

Pricing

All prices are listed in USD and do not include applicable taxes or shipping costs, which will be added at checkout. We reserve the right to change prices at any time without notice.

Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay & Google Pay
• Shop Pay
• Klarna and Afterpay (where available)

Payment Processing

Your payment will be processed securely by our third-party payment processors. By placing an order, you authorize us to charge your chosen payment method for the total amount shown at checkout. For custom orders, your payment method will be authorized at checkout and charged when your order enters production.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in product or pricing information, or suspected fraud. If we cancel an order after processing your payment, we will issue a full refund.

6. Returns and Refunds

Standard Items (Non-Custom)

• Return Window: 30 days from delivery date
• Condition: Items must be unused, in original packaging, with all tags attached
• Return Shipping: Customer is responsible for return shipping costs unless the item is defective
• Refund Processing: Within 5-7 business days of receiving the return

Custom Items

Due to their personalized nature, custom items are generally non-returnable unless they are defective. If your custom item arrives damaged or with manufacturing defects, please contact us within 7 days of receipt. We will work with you to repair, replace, or provide a refund as appropriate.

Defective Items

If you receive a defective item, please contact us immediately with photos documenting the issue. We will provide a prepaid return shipping label and process a refund or replacement upon receipt of the defective item.

Refund Methods

Refunds will be issued to the original payment method used for purchase. Depending on your financial institution, it may take additional time for the refund to appear in your account.

7. Shipping Policy

Processing Time

Orders are typically processed within 1-2 business days. Custom items require additional production time (2-3 weeks). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

International Shipping

We ship worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country. Delivery times for international orders vary by destination and customs processing.

Lost or Damaged Shipments

We are not responsible for lost or stolen packages confirmed delivered to the address provided. If your package arrives damaged, please document the damage and contact us immediately.

8. Customization Terms

Design Ownership

You retain ownership of any original designs, sketches, or concepts you submit to us. By submitting these materials, you grant us a license to use them for the purpose of creating your custom product.

Intellectual Property

You represent and warrant that any designs, text, or images you submit do not infringe on any third-party intellectual property rights. You may not submit designs that incorporate copyrighted characters, logos, or other protected elements without permission.

Offensive Content

We reserve the right to refuse any customization request that we deem offensive, discriminatory, or inappropriate in our sole discretion.

Design Revisions

Custom orders include up to three rounds of design revisions. Additional revisions may incur fees. Once you approve the final design, changes may not be possible.

9. Prohibited Activities

You may not access or use the website for any purpose other than that for which we make it available. The website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the website, you agree not to:

• Systematically retrieve data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
• Make any unauthorized use of the website, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email
• Use the website to advertise or offer to sell goods and services
• Circumvent, disable, or otherwise interfere with security-related features of the website
• Engage in unauthorized framing of or linking to the website
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information
• Make improper use of our support services or submit false reports of abuse or misconduct
• Engage in any automated use of the system, such as using scripts to send comments or messages
• Interfere with, disrupt, or create an undue burden on the website or the networks or services connected to the website
• Attempt to impersonate another user or person or use the username of another user
• Sell or otherwise transfer your profile
• Use any information obtained from the website in order to harass, abuse, or harm another person
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the website
• Attempt to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the website to you
• Delete the copyright or other proprietary rights notice from any content
• Copy or adapt the website's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
• Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material that interferes with any party's uninterrupted use of the website
• Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the website
• Use the website in a manner inconsistent with any applicable laws or regulations

10. User Generated Content

Reviews and Comments

We may provide areas on the website where you can post reviews, comments, photos, and other content. By posting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Content Standards

You agree that your content will not:

• Contain material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person
• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability
• Be likely to deceive any person
• Promote any illegal activity, or advocate, promote, or assist any unlawful act
• Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person
• Impersonate any person or misrepresent your identity or affiliation with any person or organization
• Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising
• Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case

Content Moderation

We have the right to remove, edit, or modify any user content for any reason without notice. We have no obligation to monitor user content, and you use the website at your own risk.

11. Third-Party Websites

The website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites that you visit.

12. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OR THE RESULTS OF THE USE OF THE WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL , ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR USE OR INABILITY TO USE THE WEBSITE; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE; (iii) ANY CONTENT OBTAINED FROM THE WEBSITE; AND (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR IF NO SUCH PAYMENTS HAVE BEEN MADE, ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless DIY Gifts and its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the website; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your content caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the website.

15. Termination

We may terminate or suspend your account and bar access to the website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the website or contact us to request account deletion.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

16. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to attempt to resolve any dispute informally by contacting us at hello@customcraft.com. We will attempt to resolve the dispute internally. If we cannot resolve the dispute within 30 days, either party may pursue formal proceedings.

Arbitration

Any dispute arising out of or relating to these Terms or your use of the website shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in New York, New York, and shall be conducted in English. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AND WE AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER YOU NOR WE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.

18. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

19. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the website.

20. Contact Information

If you have any questions about these Terms, please contact us at:

For legal notices, please send mail to the address above, attention: Legal Department. Email is the preferred method of contact for most inquiries.